DevOps Lab

Refunds & cancellations

Last updated: 4 August 2026

This policy applies to paid DevOps Lab sessions: the Price Action Journal Intensive, Weekly Chart Reviews, and Private Mentoring. It does not cover goods we do not sell.

Eligibility overview

Refunds depend on how far in advance you cancel, whether the session has started, and whether materials or marking work have already been delivered. Australian Consumer Law rights that cannot be excluded still apply.

Intensive (cohort)

  • Cancel 14 or more days before the cohort start date: full refund of fees paid, minus any non-recoverable third-party room hire already booked for an optional Brisbane desk day at your request.
  • Cancel 7–13 days before start: 50% refund of fees paid.
  • Cancel fewer than 7 days before start, or after the first live session: no refund for that cohort. You may request to transfer once to a later cohort if space exists (administrative fee of AUD $75).
  • Deposits: the 30% deposit is part of the fee and follows the same windows above.

Weekly Chart Reviews

Blocks are prepaid for four weeks. Cancel before the block’s first session for a full refund. After the first session of the block, unused weeks are not refunded, but you may still submit pages for written notes for the remainder of the block if you stop attending live.

Private Mentoring

  • Cancel or reschedule a single session with 48 hours’ notice: no charge; we rebook.
  • Cancel with less than 48 hours’ notice or no-show: that session is forfeited from your package.
  • Unused sessions in a package remain valid for six months from purchase. After six months, unused sessions expire without refund.
  • If you withdraw from a package after sessions have begun, we refund unused sessions minus completed ones at the package rate, provided you give written notice.

Work already started & materials

Journal templates and marked feedback delivered before cancellation remain yours to keep; their value is not refunded separately once provided. We do not refund for dissatisfaction with trading outcomes — training quality concerns should be raised during the engagement so we can address delivery.

How to request a refund

Email hello@devops-lab.digital with your name, session type, payment date, and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within 10 business days of approval.

Rescheduling by DevOps Lab

If we cancel a live session, we offer a replacement date or a refund for that session’s portion. If we cancel an entire intensive before it starts, you receive a full refund of fees paid.

Contact

Refund questions: hello@devops-lab.digital · +61 7 3238 9900 · Level 14, 400 George Street, Brisbane QLD 4000.